We want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery.
Return Conditions
Products must be:
- Unused and in original condition
- Returned with original packaging and accessories
- Accompanied by your order information
Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery with your order number and photos or videos of the issue.
Refunds
Once we receive and inspect the returned product, we will notify you of the refund status. Approved refunds will be issued to the original payment method.
Original shipping fees are generally non-refundable unless the product was damaged, defective, or incorrectly shipped by us.
Contact Us
For return or refund requests, please contact:
Email: support@mexellbox.com
Please include your order number and reason for the return.